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Metrics That
Matter
By Dr.
Ken Huskins, Senior Consultant Stage-Gate Inc.
Top performing
Innovators know that successful Innovation does not simply occur,
it must be managed. Traditional wisdom tells us that we cannot
manage
what we don't measure. Organizations need ways to measure how
effective they are at executing their innovation strategies. Metrics
are the basic building blocks for assessment of execution. Let's
take a look at the metrics that matter for managing
product innovation development. Years of research by Dr. Robert Cooper
and
Dr. Scott Edgett have surfaced these as best practices employed by
top performing innovative companies.
First,
what is the definition of metrics in the context of innovation?
Typically, metrics (and often a combination of metrics) fall into
two broad areas:
- Business
Performance
- Process
Effectiveness
For business
performance metrics, the goal is to determine the impact product
innovation is having in achieving the company's strategic goals.
The focus is on actual in-market performance versus pre-market
forecasts
and on project pipeline value, risk, and prioritization. Process
effectiveness metrics help to answer the question "Is our
innovation process working optimally?"
The authentic
Stage-Gate product innovation process, configured in the HTML-based
SG NavigatorTM , embeds guidance for metrics
collection and analytics directly within the stage activities and
best practice deliverables templates. Product innovation
team members (i.e. subject matter experts) are responsible for
generating metrics data from their up-front homework and development
activities. Assembling the team’s gate deliverables directs the team
to integrate cross-functional insight to determine what the
metrics say about the project value and risks.
Some sample best
practice product innovation metrics found in SG-Navigator,
Stage-Gate Inc.’s authentic Stage-Gate web-guide,
are…
Business Performance
Metrics:
- Project
attractiveness score (from Gate scorecards)
- Financial
strength (e.g. NPV, IRR, and EVA)
- Market
attractiveness (i.e. total size and percentage that can be
reasonably served)
- Likelihood of
success (both commercial and technical)
- Percent of total
revenue from products introduced in the last 3
years
- Percent of new
products that succeed in-market (i.e. meet or exceed sales and/or
profit plan)
- Innovation
Productivity Index (i.e. product pipeline value divided by
investment required)
Process Effectiveness
Metrics:
- Percentage of
products launched on-time and on-budget
- Project "Kills" by
stage
- Average time in
Stage (by project type)
- Percentage
of Gate 'Recycles'
- Actual resources used versus forecasts (from ‘Next Stage
Plan’ gate deliverable)
A well thought out
selection of SMART (Specific, Measurable,
Actionable, Relevant, and Timely) metrics,
displayed via graphics in ‘dashboards’, can enable the executive
team to ask questions that will yield an accurate assessment of the
state of health of the organization’s innovation program and
performance. For example, is the organization executing
‘on-strategy’? Are resources being directed to the highest
value projects? Are project throughput predictions realistic? Is
the value
of the project pipeline sufficient to meet the business goals?
Remember
you cannot improve a process if you don’t know from where you are
starting. To improve, you must measure! And, act on the
results!
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