Product Development For the Service Sector

By Scott J. Edgett and Robert G. Cooper

Hard Cover | 345 pages
Published by Perseus Publishing, 1999
Table of Contents

$39.95 US

Ask anyone who works in the service industry and she/he will tell you that developing a new service is far more difficult than developing a tangible new product. In this book, Dr. Edgett and Dr. Cooper apply their pioneering approaches to the unique issues, challenges and opportunities facing service companies. They tailor the world’s most trusted and widely implemented new product development process, Stage-Gate, to the dynamics of the service industry and offer numerous real company illustrations along the way.

Featuring powerful diagnostic tools and showcasing best practices from market leaders, they illustrate how to achieve a rapid, disciplined service development process. This book delves into the three cornerstones of new service performance: strategy, resource allocation and idea-to-launch process and offers practices, processes and illustrations to ensure all are in excellent working order.

  • Understand why new service development is critical to the future viability of service companies
  • Discover the critical drivers of successful service development
  • Learn how to develop and launch winning new services
  • Discover how to screen and pick the right projects
  • Learn how to define, design and implement a new service development process

Companies Referenced:

3M
Amazon.com
American Express
AT&T
Canada Post
Canadian Imperial Bank of Commerce
Charles Schwab
Chrysler
Compaq
CompuServe

Dell Computers
Diner’s Club
DuPont
Ericsson
ExxonMobil
FedEx
General Motors
Hewlett-Packard
Hudson’s Bay Company
ING

KFC
Lego
Lloyds Bank
Marriott
McDonald’s Restaurant
Mercedes-Benz
Northern States Power
PECO
PNC Bank Corp

Polaroid
Primavera
Procter & Gamble
Royal Bank of Canada
Siemens
Sprint
Telenor
Wal-Mart