Last updated May 30, 2018

Introduction

Stage-Gate International respects your privacy.  In order to provide you with relevant information and respond to your requests, we sometimes request that you provide us with information about yourself.  This Privacy Policy informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used.

Stage-Gate International operates in the business-to-business management consulting industry and does not focus on consumer users or the collection of consumer data.  To the extent that we collect information online, our purpose is to better service our business customers. Any reference to a Stage-Gate International website includes all of our websites.

This Privacy Policy does not apply to the practices of third parties that Stage-Gate International does not own or control, or to individuals that Stage-Gate International does not employ or manage.

Types of Information We Collect About You

Personal Data:  Some pages of our website may request that you provide us with information about yourself from which we are able to identity you.   Examples of this personally identifiable data include your name, company name, job title, email and phone numbers, and country.  We do not request or collect any Sensitive Personal Data (e.g. data regarding ethnic origin, political opinions) on or through our websites.

Billing and Payment Information: We may collect and store information related to purchases if you choose to purchase products and services from us.   You may provide certain information to complete payments, including your credit card number, card expiration date, and billing address, along with your name and billing, and shipping address to complete payment transactions.  All credit card transactions are processed in the secure Moneris Gateway.  Stage-Gate International does not store credit card data.  To review Moneris’s privacy policy, you may visit https://www.moneris.com/en/Privacy-Policy. Credit card information received via fax, phone or mail is entered into the Moneris system and they deleted or destroyed.

Through the Website:  Some of the ways in which we may collect personally identifiable information from you on the website include:

  • Product/service information requests
  • Download of a white paper and other resources
  • Purchase of books or reports
  • Registration for seminars, workshops and summits
  • Subscription to Stage-Gate Knowledge Community
  • Resume and applicant information for those applying to job openings

Offline: We may collect personal data from you offline, such as when you attend one of our seminars, workshops, or summits; during phone calls with a sales representative or consultant.

Data from Other Sources: To enhance our ability to provide relevant marketing, offers and services to you, we may obtain data about you from other sources, such as public databases or social media platforms.

Through Web Analytics Services: Stage-Gate International uses Google Analytics which is a web analytics service provided by Google Inc. Google Analytics uses cookies and similar technologies to analyze how visitors use our website. The information generated about website usage is transmitted to Google in the US (this includes your shortened IP address).  This information is used to evaluate visitors’ use of the website, compile statistical reports on website and visitors and activity. Google may also collect information about Stage-Gate International’s visitors’ use of other websites.  For more information about Google Analytics or to opt out of Google Analytics please go to https://tools.google.com/dlpage/gaoptout .

We also use iContact analytics tools to assist us with certain automated marketing efforts from your interactions on our website including data you may provide.  We use this data to better understand our customers and potential customers and to assess our marketing effectiveness.

Email Communications: The website also enables you to send certain emails to us (for example to info@stage-gate.com).  We store all of the emails sent by you to us.

Other Data: “Other Data” is any data that does not reveal your specific identity or does not directly relate to an identifiable individual.  This might include, for instance, browser and device data; website usage data; data collected through cookies, and other technologies; the address of the website from which you arrived at the Stage-Gate International website, and the date and time of visits; demographic data and other data provide by you; or aggregated, non-personally identifiable data, such as the number of hits to our website.  We and our service providers (e.g. Google Analytics) may collect Other Data through your browser or device. Certain data is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language and Internet browser type and version.

Cookies: We use Share This and Google Analytics that store cookies to understand website usage and to help us improve the content and offerings on our website.   Our online store (WooCommerce) uses cookies to keep track of cart data to know when cart data changes and assigns a unique code to each customer to find the cart data in the database for them. No personal information is stored within these cookies.

Use of Social Media

Stage-Gate International uses social media widgets as dynamic information sharing tools on our website (Share This) to engage in dialogue, share information and media, and collaborate with our visitors.  Your activity on these social media websites is governed by the security and privacy policies of the third-party websites.  Stage-Gate International does not control, moderate, or endorse the components or opinions provided by visitors to these websites.

How We Use Your Data

The information Stage-Gate International collects helps us to understand how our website is being used so that we can improve its quality and make it more helpful to our users.

We may also use the information we collect about you to communicate with you about our products and services.  We use any data received in any email from you, such as to info@stage-gate.com, to communicate with you and to respond to your requests.

If you opt in to join our Knowledge Community, we may send you information via email in relation to our products and services, resources (e.g. articles, infographics), and upcoming events (e.g. seminars, workshops, summits).

We may email or call you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction.  We will do this based on our legitimate interest in marketing our products and services.  You can ask us to stop at any time.

We do not sell, rent or loan your personal information to anyone.

Your personal data collected on the Stage-Gate International website and through our services may be transferred to, stored and processed in other countries where we have offices (Canada, Colombia, Germany, Mexico, and the United States).  By disclosing data to us, you are consenting to the transfer of the data outside of your country to one of these countries which may have different data protection rules than those of your country or the country in which you were located when you initially provided the data.  This data is transferred to help us respond to your request to receive information from us (e.g. product/service information, Knowledge Community subscription, purchase of product or service).

Links to Non-Stage-Gate International Website

This website may provide links to unaffiliated, third-party websites for your convenience and information. If you access these links, you will leave the Stage-Gate International website.  Stage-Gate International has no control over these websites and is not responsible or liable for the policies and practices followed by third parties.  The personal data you choose to provide to or that is collected by these third parties is not covered by this Privacy Policy.  If you link to or otherwise visit any other websites managed by third parties, we encourage you to review their privacy policies posted at those websites before submitting your personal information.

How We Keep Your Data Secure

Stage-Gate International is committed to protecting the security of your personal data.  We use a variety of appropriate physical, technical and administrative procedures to safeguard the data we collect – to process data only in ways compatible with the purpose for which it was collected; to carefully protect it from unauthorized access, disclosure, or alteration; and to maintain data accuracy.  When collecting or transferring data, we protect it through encryption.

Accessing and Reviewing Your Information

Stage-Gate International provides individuals with the ability to know whether we hold data about you and, if we do (subject to certain limitations), to have access to that data, to have it corrected if it is inaccurate or out of date, or to request that it be removed.

This may be accomplished via an email to privacy@stage-gate.com

When contacting us, please specify the data that you think is incorrect, inaccurate or out of date.  Please also provide us with correct replacement data. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.  If you wish to be removed from any of our databases or mailing lists, please include those instructions.

Name and Address of the Controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Stage-Gate International
3310 S Service Rd #205
Burlington, ON L7N 3M6
Canada
+1-905-637-8797
Email: privacy@stage-gate.com
Website: www.stage-gate.com

Name and Address of the Data Protection Officer

The Data Protection Officer is:

Rebecca Colley
Stage-Gate International
3310 S Service Rd #205
Burlington, ON L7N 3M6
Canada
+1-905-637-8797
privacy@stage-gate.com

Opting-Out of Communications

We communicate on a regular basis via email with users who subscribe to our Knowledge Community and/or request information about or purchase our products and services.  We may also communicate by phone to follow up on information requests or resolve potential issues.

Stage-Gate International provides you with the opportunity to exercise an opt-out choice at any time if you do not want to receive communications from us such as emails or updates (e.g. notices of upcoming events).  If you wish to opt out of receiving marketing or other communications, you can either respond using the opt out link in the relevant communication, or by contacting us by one of the methods listed at the bottom of this policy.

Routine Erasure and Blocking of Personal Data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the legislators in law as or regulation to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

Rights of the Data Subject

Right of Confirmation

Each data subject shall have the right to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed.  If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

Right of Access

Each data subject shall have the right to obtain from the controller free information about his or her personal data stored at any time and a copy of this information.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organization.  Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to avail himself/herself of this right of access, he or she may, at any time, contact any employee of the controller.

Right to Recertification

Each data subject shall have the right to obtain from the controller without undue delay the recertification of inaccurate personal data concerning him or her.  Taking into account the purposes of their processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure (Right to be forgotten)

Each data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay.  If a data subject wishes to request the erasure of personal data stored by the Stage-Gate International, he or she may, at any time, contact any employee of the controller. An employee of Stage-Gate International shall promptly ensure that the erasure request is complied with.

Right of restriction of processing

Each data subject shall have the right to obtain from the controller restriction of processing.

Right to data portability

Each data subject shall have to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used electronic format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided. In order to assert the right to data portability, the data subject may at any time contact any employee of the Stage-Gate International.

Right to object

Each data subject shall have the right to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her.

Right to withdraw data protection consent

Each data subject shall have the right to withdraw his or her consent to processing of his or her personal data at any time.

Rights of the Data Subject

The criteria used to determine the period of storage of personal data is the respective statutory retention period.  After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract

Minors

Stage-Gate International does not offer services to minors and does not knowingly request personally identifiable data from anyone under the age of 17. Any person who provides their personal data to Stage-Gate International through this website represents that they are 17 years of age or older.

Changes and Updates to this Privacy Statement

Stage-Gate International may, acting in its sole discretion, modify, revise, amend or replace this Privacy Policy at any time.  When we do, we will also revise the “last updated” date on the Privacy Policy

All updates and amendments are effective immediately upon notice, which may be given by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notices on the website.  We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the website signifies your continuing consent to be bound by this Privacy Policy.  Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete valid, authentic and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

Questions, Concerns or Complaints

If you have any questions, comments, or suspect that we may have acted contrary to this Privacy Policy or any applicable legislation about our Privacy Policies or associated practices, please email us at privacy@stage-gate.com or write to attention of the Privacy Officer at this address:

Privacy Officer
Stage-Gate International
3310 S Service Rd #205
Burlington, ON L7N 3M6
Canada